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德國國際小包查詢方法
   如何提高貨運時間的DSR成績一直是您關心的問題。對于不可控制的運輸時間,與買家保持運輸情況的溝通是提高貨運時間DSR的不二法則。
 
方法一:電話聯系國外郵政客服獲取貨運消息
 
目的地是德國的掛號小包,追蹤號為:RR517827960CN,在德國郵政的網站查尋不到貨物的貨運情況,您可撥打德國當地的國際包裹中心咨詢客服電話:0049-69-97502140。請注意德國柏林時間和北京時間的時差為8小時。
 
下面是對話的簡單英文模板:
A:Hello,This is the call from China. Would I track the number of RR517827960CN?
(A:嗨,這是來自中國的電話,您能幫忙查一下RR517827960CN貨物的情況嗎?) 
B:O.K. It has been delivered on Oct.15.
(B:在10月15號到客戶手中了。)OR
B:It has been finished Customs clearance on Oct.15
(或者B:在10月15號完成清關了。)
A:Thanks for your help. Bye.
(A:感謝您的服務。再見。)
您了解了貨物的情況后,就可及時告知買家了。
 
方法二:電郵通知買家如何電話查詢貨運情況
 
郵件模板請參考:
Dear( buyer name ),
Thank you for shopping with us. Your item has been shipped on Sep.28.
The details as below:
Tracking number: RR517827960CN
You can track by Deutsche Post Customs hotline( Tel#: 069-97502140 )
For your information:
1. International shipping requires more complicated shipping procedures ( such as both countries customs,transit stations etc. ). it will probably take longer time for your items to arrive at the final destination. Thank you for your understanding on this matter.
2. Usually there will be a delay on the delivery update system; you may consider tracking your items in a few days time.
Once again,thank you for bidding and hope you like your purchase. If you are satisfied with the purchase and our total service,your comment is very important in our business success. Please take a minute to leave us a positive feedback with an overall Detailed Selling Rating「DSR」of 5.
If you have any question, feel free to contact us anytime.
 
希望您的業務能長期,穩定,健康發展,早日成為eBay的“超級賣家 / Power Seller”

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